If water is flowing where it should not, close the main valve and call (860) 397-8103. We answer 24/7, including nights, weekends and holidays. Same-day appointments are offered when available. You hear a clear price before work starts.
Our shop is at 2189 Silas Deane Highway in Rocky Hill, so dispatch is from the north, not from inside Cromwell. We serve Rocky Hill and nearby towns. Cromwell sits in Middlesex County, just south of us.
Cromwell's water comes from a different source
Rocky Hill is served by MDC reservoir water. Cromwell is not. Cromwell's supply is groundwater from the Gardiner wellfield, which is a different source from the MDC reservoirs that serve Rocky Hill. The Cromwell Fire District Water Department runs it.
For you, that matters if you are thinking about a softener or filter. Ask the Cromwell Fire District Water Department for its latest water quality report and test your tap before sizing equipment. Do not assume a neighbor in Rocky Hill has the same water.
Where Cromwell differs from the towns north of it
| Topic | Cromwell | What to do |
|---|---|---|
| County | Middlesex County | No change to how you call us |
| Water supplier | Cromwell Fire District Water Department | Ask the district about service issues at the meter |
| Sewer provider | Not verified here | Ask the town which provider serves your address |
| Permits | Town Building Department and online portal | Ask before work starts |
Route 9, I-91 and getting to your door
Cromwell has two I-91 exits, and Route 9 (the Central Connecticut Expressway) opened at the end of 1989. These roads tie the town to Rocky Hill, Middletown and the rest of the region. They also carry heavy traffic at rush hour.
For you, that means the dispatcher takes your cross streets and the best approach into account when booking. Tell us if your street is hard to find. For a failed tank, see water heater replacement.
What an emergency call looks like
Call the 24/7 line
Describe the leak, backup or heater problem and give your address.
Follow the shutoff advice
We tell you which valve to close and what to leave alone.
Plumber confirms the cause
On site, the plumber looks at the pipe or fixture and explains the options.
Price before work
You hear a clear price before work starts, including after-hours differences.
Riverfront homes and the lower Main Street area
Cromwell runs along the Connecticut River, with Riverport Park at Frisbee Landing and the historic Upper Houses village nearby. The river has risen seriously in past floods, including 1936, 1955 and 1984.
For you, the practical point is basement water. If it appears with no pipe leak in sight, our sump pump page covers pump failures and wet basements. Ask the town about any rules for your lot. If the fix involves new plumbing work, remember that plumbers follow model codes such as the International Plumbing Code (IPC), and Connecticut's state building code is based on the 2021 International Codes, so ask the Cromwell Building Department what applies.
Before we arrive in Cromwell
Four quick steps for a leak or backup.
Shut the main
Turn the main valve clockwise. If it will not move, do not force it. Tell us when you call.
Keep clear of power
Stay out of standing water near outlets or the panel and call 911 if there is a shock risk.
Move valuables
Lift boxes and electronics above the floor and open the path to the basement stairs.
Note the symptoms
Write down which fixtures are affected, any smells and when it began.
Cromwell and the route from Rocky Hill
Cromwell at a glance
Cromwell became a town in 1851 and had 14,225 residents in the 2020 census. It covers about 13.5 square miles.
That is a smaller town than Wethersfield or Newington, so a call here is less likely to meet a crowd of other jobs. Ask the dispatcher about availability when you call.
Source type: census counts, town history
Call the 24/7 line now. We tell you what to shut off while a licensed plumber is on the way. See also all plumbing services.
Questions homeowners ask
Is emergency service available in Cromwell?
Yes. Dispatch answers 24/7, including nights, weekends and holidays. After-hours visits are priced differently from weekday ones, and you hear the price before work starts.
Do you cover every ZIP code in Cromwell?
Cromwell has one ZIP, 06416, and we serve it from the river to the Route 9 side. We also cover nearby 06067 Rocky Hill and 06023 East Berlin. The dispatcher confirms your address.
Do you have an office in Cromwell?
No. We dispatch from 2189 Silas Deane Highway in Rocky Hill, and serve Cromwell and nearby towns.
Is Cromwell water the same as Rocky Hill water?
No. Cromwell is served by groundwater wells, while Rocky Hill gets MDC reservoir water. Ask the Cromwell Fire District Water Department for its report and test your tap before buying a softener.
Who handles sewer in Cromwell?
We have not verified the provider, so ask the town. We clear blockages on your side of the connection.
Do I need a permit for a water heater in Cromwell?
Ask the Cromwell Building Department. Rules vary by job, and they can tell you what applies to yours.
Call the 24/7 line, describe the problem, and we confirm what it will cost before any work starts.