Rocky Hill Express Plumbing runs a phone-based service. This page explains what information we handle when you visit this website or call our line. We keep it short because there is little to report.
Information this website collects
This site has no forms. There are no contact forms, quote forms, booking tools or accounts, and we do not ask you to type personal details into the site.
Like most websites, the server that hosts these pages keeps standard server logs. These logs can include your IP address, the date and time of a visit, the pages requested and basic browser information. We use them to keep the site running, fix errors and detect abuse. We collect nothing beyond standard server logs and what a caller chooses to say on the phone.
Calls and call recording
Our main way of doing business is by phone. Calls to our line may be recorded for quality and training purposes.
What you tell us on a call is up to you. We typically need your name, the address of the job, a callback number and a description of the problem so we can send a plumber. We use that information to schedule and carry out your service and to contact you about it.
How we use information
We use what you tell us to dispatch a plumber, give you a price, complete the work and follow up on it. We use server logs to operate and secure the website. We do not sell your personal information.
We may share details with the people who help us do the job, such as the plumber assigned to your address. We may also disclose information when the law requires it.
Cookies and third-party content
This site does not ask you to create an account or sign in. Some pages may display embedded content, such as a map, from another provider. When a page loads that content, the provider may receive standard connection details such as your IP address. Their handling of that information is governed by their own policies.
How long we keep information
We keep job records and call recordings for as long as we reasonably need them to run the business, resolve questions about a job and meet legal obligations. Server logs are kept for a limited period and then deleted or overwritten.
Your choices
If you do not want a call recorded, tell the dispatcher at the start of the call. You can ask what information we hold about you, ask us to correct it or ask us to delete it, subject to any records we must keep. Call (860) 397-8103 to make a request.
Children
This website is meant for adults arranging plumbing services. We do not knowingly collect information from children.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed. Continued use of the site after a change means you accept the updated policy.
Contact us
Questions about this policy can be raised by calling (860) 397-8103. Our address is 2189 Silas Deane Highway, Rocky Hill, CT 06067. See our terms of service for the rules that apply to use of this site.