These terms cover your use of this website and the plumbing services Rocky Hill Express Plumbing arranges by phone. By using the site or calling our line, you agree to them. If you do not agree, please do not use the site.
About this website
This website gives general information about our plumbing services. It is not a substitute for a plumber's assessment on site. Tips on the pages are general and may not fit your situation, so call us before attempting any repair that involves gas, electricity or pressurized or hot systems.
We try to keep the content accurate, but we do not promise it is complete or free of errors. Information may change without notice.
Booking and scheduling
Services are booked by phone. Same-day appointments are offered when schedules allow, and availability depends on the plumbers on duty and the number of calls. Any visit time we mention is an estimate and not a promise.
Please tell us accurately what is wrong and give us access to the area. If we cannot reach the work area or the problem differs from what was described, the scope and price may change.
Pricing and payment
We give you a clear price before work starts. If the plumber finds something that changes the job, we explain it and agree on a new price with you before continuing. Nights, weekends and holidays are priced differently from weekday visits.
Payment is due as agreed with the plumber at the time of service. You are responsible for any charges for work you approved.
Licensing and permits
We are licensed and insured, and our plumbers are licensed. You can verify any plumber's licence classification with the Connecticut Department of Consumer Protection. Some jobs need a permit or inspection. Ask the building department in your town what applies to your job, and tell us if you have already obtained one.
Your responsibilities
Keep the work area safe and clear for the plumber. Tell us about hazards, such as a gas smell, standing water near electrical equipment, pets or known problems with the building. In an emergency that threatens life or safety, call 911 first.
Limits of liability
To the fullest extent the law allows, Rocky Hill Express Plumbing is not liable for indirect or consequential losses arising from your use of this website. Nothing in these terms limits any right you have under Connecticut law that cannot be waived.
Links to other websites are provided for convenience. We do not control those sites and are not responsible for their content.
Intellectual property
The text, design and images on this site belong to Rocky Hill Express Plumbing or are used with permission. You may view and print pages for personal use. Please do not copy or republish the content without our permission.
Governing law
These terms are governed by the laws of the State of Connecticut.
Changes and contact
We may update these terms from time to time, and the date at the top shows the latest version. Questions can be raised by calling (860) 397-8103. Our address is 2189 Silas Deane Highway, Rocky Hill, CT 06067. Our privacy policy explains how we handle information.